Refund Policy

1. Overview

This Refund Policy describes when and how you can request a refund for paid subscriptions to Visuan, operated by Tetiana Zhydkova, Individual Entrepreneur, registered in Ukraine (“Visuan”, “we”, “us”). It forms part of our Terms of Service.

2. 14-day money-back guarantee

We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial purchase, subject to the conditions below.

3. Eligibility

• Time limit: the refund request must be submitted within 14 days of the original payment date.
• Usage limit:you must have used no more than 25% of the content allowance included in your plan within the current billing period — for the Starter plan, 2 or fewer generated articles; for the Pro plan, 5 or fewer; for annual plans, no more than 25% of the first month’s allowance. This lets you evaluate the Service while preventing abuse of the guarantee.
• Annual plans: if you cancel an annual plan within 14 days, you will receive a refund of the full annual amount minus a pro-rated charge for any portion of the Service used.

4. Non-refundable cases

• requests submitted more than 14 days after the original payment;
• renewals of existing subscriptions — only the first payment of a new subscription is eligible;
• accounts that have exceeded the usage limit described above;
• accounts terminated for violation of our Terms of Service;
• Free plan users (no payment was made).

5. How to request a refund

Email us at [email protected] with the email address associated with your Visuan account, the date of your payment, and (optionally) a brief reason for the request. We will review your request within 5 business days and, if approved, process the refund through Paddle, our payment processor and merchant of record. Refunds are returned to the original payment method.

6. Statutory rights

Nothing in this policy limits any non-waivable refund or withdrawal rights you may have under applicable consumer-protection law in your country of residence.